khelaghor 77's Privacy Policy

This privacy policy explains our commitment and practices regarding the personal information of khelaghor 77 platform users. This policy applies when you visit our website, create an account, or use our services. Before reading this document, please also review our Terms and Conditions, as both apply together.

We believe you should have full control over your personal information. We follow every point stated in this policy with honesty. If you have any questions, contact our support team directly.

khelaghor 77 collects information from you in various situations. This information comes from two main sources — what you provide directly, and what is collected automatically while you use our services.

1.1 Information You Provide Directly

We store the information you give us when you do the following:

• During account registration — full name, date of birth, mobile number, and email address
• During identity verification — a copy of your national ID card or passport
• During deposits and withdrawals — mobile banking numbers or bank account details (bKash, Nagad, Rocket, Upay, etc.)
• When contacting our support team — messages and attached files
• When filling out forms or taking part in surveys

1.2 Automatically Collected Information

When you use our platform, the following information is recorded automatically:

• IP address and device type (mobile, tablet, or computer)
• Browser type and operating system details
• Time of site visit, which pages you viewed, and how long you stayed
• Game session details and betting history
• Information collected through cookies and similar tracking technologies

khelaghor 77 uses your information only for specific and limited purposes. The main reasons are outlined below:

2.1 Account Management and Security

This information is used to keep your account active, verify logins, and alert you if any unusual activity is detected on your account. Your documents are used in the identity verification (KYC) process to ensure your account's security.

2.2 Processing Financial Transactions

Your payment information is used to complete deposit and withdrawal processes. Transaction records via bKash, Nagad, Rocket, Upay, or bank transfer are stored securely. This information is not shared with any unauthorised third party.

2.3 Providing Support and Communication

When you contact us via live chat or email, your information allows us to resolve issues quickly. Our 24/7 support team provides assistance in both Bengali and English.

2.4 Platform Development and Analysis

We analyse the collected information to improve the user experience. Understanding which sections are most popular and where issues arise helps us raise the quality of our service. However, personal identities are kept hidden in this analysis.

2.5 Responsible Gaming

We take responsible gaming very seriously. By monitoring patterns in your gaming behaviour, we can automatically send alerts or offer options to set limits when needed — this is entirely in your interest.

Our platform uses cookies and similar technologies that improve your browsing experience. Cookies are small text files stored on your device.

3.1 Essential Cookies

These cookies are necessary for the site to function. They remember your login state, keep sessions secure, and save language preferences. Disabling them may affect some site functionality.

3.2 Analytical Cookies

These cookies are used to collect site visit statistics. How many times a page was viewed, average visit duration — this information is collected entirely anonymously.

3.3 Cookie Control

You can delete cookies or stop accepting new ones at any time from your browser settings. Keep in mind that disabling essential cookies may prevent some khelaghor 77 services from working properly.

khelaghor 77 does not sell your personal information or share it with third parties for advertising purposes. However, disclosure may be required in the limited situations below:

4.1 Service Partners

We work with selected partners for payment processing, technical support, or game provision. These partners are given only the information necessary to deliver the service and are bound by strict confidentiality agreements.

4.2 Legal Obligations

If we are legally required to disclose information in response to a court order or a valid request from a government authority, we will do so. In such cases, we always aim to disclose as little information as necessary.

4.3 Corporate Changes

If a business merger or acquisition occurs, your information may be transferred to the new operating entity. In that case, equivalent protections as outlined in this privacy policy will be ensured.

4.4 Emergency Security Situations

In cases of fraud, deception, or an immediate threat to someone's safety, information may be shared with the relevant authorities.

We keep your information only for as long as necessary. Even after an account is closed, some information may be retained for a set period for legal and financial record-keeping purposes.

5.1 Security Measures

We apply the following measures to keep your information secure:

• SSL/TLS encryption for all data transfers
• Encryption technology for stored data
• Restricted staff access — only those who need it can view specific information
• Regular security audits and vulnerability assessments
• Two-Factor Authentication option

As a khelaghor 77 platform user, you have certain important rights regarding your own information:

6.1 Right to Access

You may request to know what information we hold about you. Upon a written request, we will provide a list of the information stored about you.

6.2 Right to Correction

If any information on your account is incorrect or outdated, you can request that it be corrected. Contact our support team and the necessary changes will be made.

6.3 Right to Request Deletion

In certain circumstances, you may request that your information be deleted. However, this request may not be fulfilled if there are legal obligations or ongoing disputes.

6.4 Right to Object to Processing

You may object to your information being used for marketing communications or profiling. After this objection is raised, use of your information for that specific purpose will stop.

6.5 How to Exercise Your Rights

To exercise any of the rights described above, contact our support team via 24/7 live chat or email. We generally respond within a reasonable time.

khelaghor 77 is an adults-only platform. No one under 21 may use our services. We actively prevent minors from registering and confirm this through the identity verification process.

If we become aware that any minor's information or account exists, it will be deleted immediately and all transactions will be cancelled. For more information, see our Responsible Gaming Policy.

Our platform may sometimes reference third-party services, such as game studios (Pragmatic Play, Evolution, JILI, PG Soft, etc.) or payment providers. These organisations have their own privacy policies, and your information on their services will be governed by those policies.

khelaghor 77 is not responsible for the privacy practices of these third parties. You are advised to read their own policies before using any third-party service.

khelaghor 77 may update this privacy policy from time to time. Changes may occur when the scope of services expands, new technologies are introduced, or existing policy needs clarification.

If any significant changes are made, we will notify you via your registered email or a notification on the platform. Continuing to use the platform after changes have been made will be taken as acceptance of the updated policy.

The date of each update will be noted at the top of this page under the "Last Updated" section.

If you have any questions or complaints about this privacy policy, contact us through the following:

• 24/7 Live Chat — directly from any page on the platform
• Email: [email protected]

We provide support in both Bengali and English. Our goal is to respond to your complaint within a reasonable time after receiving it.

For more general questions, visit our FAQ section — you will find answers to many questions about accounts, payments, and services there.